96ok Privacy Policy
We are committed to protecting your personal information. This policy explains exactly what data 96ok collects, how we use it, and the rights you hold as a player.
Overview
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how 96ok ("we", "us", "the Platform") collects, uses, stores, and shares personal information about you when you access or use the 96ok website, mobile platform, and all associated services. It applies to all users of 96ok, including registered players, visitors, and any person who interacts with us digitally. By using 96ok you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein.
Summary: 96ok collects only the data we need to operate a safe and fair gaming platform for players in Bangladesh. We do not sell your personal data to third parties for their own marketing purposes. We use industry-standard SSL encryption and access controls to keep your data secure at all times.
This Policy should be read alongside the 96ok Terms and Conditions. In the event of a conflict between this Policy and the Terms and Conditions with respect to data handling, this Policy takes precedence on privacy matters. We may update this Policy periodically; continued use of 96ok after an update constitutes acceptance of the revised Policy.
Data Collection
Information We Collect About You
96ok collects personal information through several channels: directly from you when you register or transact, automatically as you use the platform, and in limited cases from third-party verification partners. The six categories below cover the full scope of data we may hold on you.
Identity Data
Full name, date of birth, gender, nationality, and government-issued ID details provided during KYC.
Contact Data
Bangladesh mobile number, email address, and district or city of residence used for account registration.
Financial Data
bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals, plus transaction history.
Gaming Data
Betting history, game sessions, wager amounts, wins, losses, bonus usage, and responsible gaming tool activations.
Technical Data
IP address, device type, browser, operating system, session duration, pages visited, and referral source.
Verification Data
Documents submitted for KYC including photo ID, proof of address, and selfie verification where required.
Data Use
How 96ok Uses Your Personal Information
We use the information we collect only for the purposes outlined below. We do not use your data for any purpose that is not described in this Policy. Each category of use is tied to a legitimate interest or a legal obligation that 96ok must fulfil as an online gaming platform serving players in Bangladesh.
⚙️ Platform Operation
Your identity, contact, and financial data are used to create and manage your account, process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and deliver the gaming services you request. Without this data the platform cannot function.
🔒 Security and Fraud Prevention
Technical and gaming data are analysed to detect and prevent fraudulent activity, money laundering, bonus abuse, bot usage, and collusion. 96ok monitors account behaviour in real time and may flag or suspend accounts where anomalies are detected.
📣 Marketing Communications
With your consent, we may use your contact data to send you information about bonuses, promotions, new games, seasonal offers tied to events like BPL, Eid, and Pohela Boishakh, and other 96ok updates via SMS or in-platform notification. You may opt out of marketing communications at any time via your account settings or by contacting support.
📈 Analytics and Platform Improvement
Aggregated and anonymised technical and gaming data is used to understand how players use 96ok, identify performance issues, improve game selection and user experience, and inform future product development. This analysis does not identify you personally.
Data Sharing
When and With Whom We Share Your Data
96ok does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
🏦 Payment Processors
Financial data necessary to process your deposit or withdrawal is shared with the relevant payment service — bKash, Nagad, Rocket, Upay, or your Bangladesh bank — solely for the purpose of completing that transaction. These partners are contractually bound to use the data only for transaction processing.
🛡️ Identity Verification Partners
To fulfil our KYC obligations, identity and verification data may be shared with accredited third-party identity verification service providers. These providers process your data under data processing agreements and are prohibited from using it for any other purpose.
⚖️ Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where we are required to do so by law, where disclosure is necessary to prevent or detect crime, or where a valid legal order compels us to act.
96ok will never sell your personal data to advertisers, data brokers, social media companies, or any third party for commercial gain. If you receive unsolicited communications claiming to be from 96ok that ask for your password or financial details, treat them as fraudulent and report them to support immediately.
Cookies
How 96ok Uses Cookies and Tracking Technologies
96ok uses cookies and similar technologies on its platform to ensure the site functions correctly, to analyse usage patterns, and to deliver a personalised experience. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
🍪 Essential Cookies
These cookies are strictly necessary for the 96ok platform to operate. They manage your login session, maintain your game state, and secure your account. You cannot opt out of essential cookies while continuing to use 96ok.
📉 Analytics Cookies
Analytics cookies collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and which games are played most. This data helps 96ok improve its service. You may opt out of analytics cookies via your browser settings.
⚙️ Managing Your Cookie Preferences
Most web browsers allow you to control cookie settings through the browser menu. You can set your browser to notify you before accepting cookies, refuse all cookies, or delete cookies already stored on your device. Disabling essential cookies may prevent some 96ok features from working correctly.
Security
How We Keep Your Data Secure
96ok implements layered technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security framework is designed to meet the standards expected of a responsible online gaming operator serving the Bangladesh market.
Security measures in place: SSL/TLS encryption on all data in transit; encrypted storage of sensitive data at rest; strict access controls so that only authorised 96ok personnel can access player data; regular security audits; and automated monitoring for anomalous account activity.
While 96ok employs robust security practices, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, 96ok will notify affected players without undue delay. You can also help protect your own account by choosing a strong, unique password and never sharing your login credentials.
Your Rights
Your Data Rights as a 96ok Player
As a player on 96ok, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team. We will respond to verified requests within a reasonable timeframe and at no charge.
- 👁️ Right of access: you may request a copy of the personal data 96ok holds about you at any time.
- ✏️ Right to rectification: if your data is inaccurate or incomplete, you may ask us to correct it.
- 🗑️ Right to erasure: in certain circumstances you may request that we delete your personal data.
- 📦 Right to data portability: you may request your data in a structured, commonly-used machine-readable format.
- 🛑 Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
- 📵 Right to object: you may object to processing based on legitimate interests, including direct marketing.
Please note that some rights are subject to conditions and exemptions under applicable law. For example, the right to erasure does not override 96ok's legal obligation to retain certain transaction records for anti-money laundering compliance purposes. We will always explain clearly if a limitation applies to your request.
Data Retention
How Long We Keep Your Information
96ok retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.
Transaction and financial records are typically retained for a minimum of 5 years following the date of the last transaction in compliance with applicable anti-money laundering regulations. KYC documents are retained for a minimum of 5 years following account closure. Anonymised analytics data may be retained indefinitely as it cannot identify individual players.
Age Restriction
Children and Underage Users
96ok is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If you are under 21, you must not register for or use 96ok in any way.
If 96ok discovers that personal data has been collected from a person under the age of 21 without appropriate verification, we will immediately suspend the associated account, delete the data as far as is legally permissible, and report the matter internally. Parents or guardians who believe a minor has accessed 96ok are encouraged to contact our support team immediately.
Policy Updates
Changes to This Privacy Policy
96ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will revise the 'Last Updated' date at the top of this page. For significant changes that affect your rights, we may also notify you via in-platform message or SMS to your registered Bangladesh mobile number.
Your continued use of 96ok after a revised Privacy Policy is posted constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using 96ok and may close your account by contacting support. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact
Contact Us About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 96ok handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Data Controller
96ok — Online Gaming Platform serving players in Bangladesh.
Support Email: [email protected]
Response time: within 5 business days for privacy-related requests.
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